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Buyer
Fast Checkout, Fast Login & Fast Reorder
- Who should I contact with questions?
- Using Gift Cards
- What emails should I be expecting after an order?
- What is Fast Checkout?
- What happens when I press “Fast Checkout?”
- What is the 5-minute checkout window?
Privacy & Security
- What information do you collect?
- Do you store my data? How do you handle data? Who owns the data?
- Will merchants be able to approve/reject transactions based on risks?
- What kind of security do you use to protect my information?
- Is Fast PCI compliant?
- What happens if my email account is hacked?
Fast Store
- Do you ship internationally (outside of US)?
- How do I update my shipping address for a hoodie order?
- How will I know if the discount code applied?
- Why are hoodies sold out?
- Can I return my hoodie?
- Where is my hoodie?
Seller
Refunds & Returns
Account
Payments
- How does Fast handle chargebacks and disputes?
- What do payments and payouts look like in my Fast Seller Dashboard?
- How do I sign up for Fast Zero Fraud Guarantee?
- Does Fast accept all credit cards?
- Why do I have orders marked as "Pending payment"?
- How will I get paid?
Customer Experience
Cancelled Orders
Shipping
Installation & Integrations
- Can we install Fast Checkout if we have subscriptions or add-ons?
- Can I onboard with an international-registered business but a U.S. based bank account?
- Can my bank account accept a currency other than the default currency of the country of my bank account?
- Why am I getting an error during the onboarding process?
- Where can I add Fast Checkout/Login to my site?
- I'm having trouble installing Fast on my site.