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Welcome to the Fast Help Center
COVID-19 Update from Fast

Due to the COVID-19 pandemic and related impacts on global logistics, your Swag Store order fulfillment may be temporarily delayed by our provider.  We appreciate your patience as the world deals with this crisis.  If we learn that your order is unable to be fulfilled, we will notify you. 


Fast Checkout & Fast Login
Frequently Asked Questions

 

What is Fast Checkout?

Fast Checkout is a 1-click checkout. When you see a Fast Checkout button on your favorite website and have already signed up for Fast, press the button and your order is confirmed. There’s no need to add items to a cart. We’ll process your payment and get your order ready to go. 

 

Why didn’t I need to enter a username or a password?

We believe that usernames and passwords are a thing of the past. When you use Fast products and services, we use alternative authentication methods that don’t involve usernames and passwords, so you’ll never have to worry about remembering or using them ever again!

 

What happens when I press “Fast Checkout?”

If you’ve used Fast before, press Fast Checkout and you’re all set. We’ll give you some time to change a few order details, but that’s it. If your information is correct, we’ll go ahead and complete your order. 

 

How do I edit my address?

It’s coming soon! We’re working on features that will enable you to edit and update your shipping address on the Fast Checkout order confirmation page or your Buyer Dashboard.  

 

How do I change my card information?

To add a card, log into Buyer Dashboard and click on the Payments icon found in the left navigation pane. Click the “+” to add your payment information, and you’re good to go!

Our team is currently working on supporting more features in Buyer Dashboard (i.e. edit, delete card). 

 

What is Fast Login?

Fast Login is our 1-click Login. When you see a Fast Login button on your favorite website, enter your email and give it a click. You’ll be all set. 

 

What information do you collect?

We collect information you provide to us and information about your device. We may also collect information you provided to a third-party who uses Fast Services. For example, by making a purchase with an online seller using Fast Checkout, you agree to connect your Fast account with such a seller. When possible, we attempt to provide you with accessible information about your online activities across those connected accounts.

 

I want this for my business!

Lucky you -- Fast Login and Fast Checkout are available to install!

Learn more about Fast Login installation here and Fast Checkout installation here.

 

Swag Store - Do you ship internationally (outside of US)?

Yes! However delivery to some countries will not be available due to COVID-19 restrictions.

Note that all customs, duties, and other taxes should be settled upon delivery and are the responsibility of the customer.


Seller FAQs
Seller FAQs

How will I get paid?

Fast Checkout payments are settled after 2 business days, and paid daily to your bank account. Once you have filled out your Business Details and Bank Details, you will receive daily payouts into your bank account for payments made on your store through Fast Checkout. The first payout may take up to 7-14 days after receiving your first successful payment, as your account is being established. 

 

What's the pricing plan for Sellers?

See our list of supported countries here!

 

My country isn't in your Sellers pricing list

Unfortunately Fast isn’t available everywhere yet. The team’s working on making Fast available for Sellers in every country - stay tuned! 

 

Does Fast handle promo codes?

Yes!

 

How do you handle transaction fees when a customer purchases multiple items on multiple product pages?

We batch these transactions in the backend. Batched transactions will help sellers increase average order value, decrease shipping costs, eliminate the issue of cart being used as a wishlist, and improve up- and cross-sell conversion. 

 

How does Fast handle multiple shipping options, such as overnight, same day, standard? 

We present all available shipping options to buyers on the order confirmation screen. We default to the cheapest shipping option. 

 

How does Fast handle minimum shipping thresholds?

If a buyer purchases multiple items via Fast Checkout, we batch these transactions in the backend. Once the total transaction amount is over the threshold, the free shipping option will be reflected during checkout.

 

Does Fast offer subscription functionality? 

Coming soon! 

  

Does Fast Login or Fast Checkout increase site loading time?

No, we do not.

 

How do refunds work?

You can issue either partial or full refunds. There are no fees to refund a charge, but the fees from the original charge are not returned.

 

How much do disputes cost?

Disputed payments (also known as chargebacks) incur a $15.00 fee. If the customer’s bank resolves the dispute in your favor, the fee is fully refunded.

 

How do I contact Fast support as a Seller?

Send an email to seller-support@fast.co and we'll get back to you as soon as possible!

 

I'm having trouble installing Fast on my site.

If you'd like to schedule a walkthrough with our Sales Engineer to help install Fast on your site, please email seller-support@fast.co to request a time.


Fast Privacy & Security
Frequently Asked Questions

 

The Fast Trust Center is Coming Soon...

 

What kind of security do you use to protect my information?

Fast is serious about security and privacy. Maintaining both is vitally important to us. When you provide information to Fast or use its products, it is encrypted to keep your data as secure as possible (i.e., storing card credentials against the same, strict standards that banks and payments companies follow). Information stored on our servers is kept secure both physically and electronically by encrypting it at rest and in transit.

 

What information do you share with third parties?

Your personal information belongs to you. We only share information when you tell us to. For example, we send your shipping address to a Seller when you use Fast Checkout to buy something online.

 

Is Fast PCI compliant?

Fast works with industry leaders in the security space, including VGS (Very Good Security). Through our partnership, we are PCI Level 2 compliant and will be obtaining Level 1 over the next few months.  

 

What happens if my email account is hacked?

If your email account is compromised, your online identity becomes incredibly vulnerable to misuse. Since Fast doesn’t have usernames or passwords, your email account credentials will never be compromised by using our services. If your email address does get compromised, bad actors may attempt to use your Fast account.  While we’re always on the lookout for anomalous activity on the platform, please reach out to us if you believe an action was taken without your consent. We take these things seriously and will work with you to make things right. 

 

How do I delete my information?

While we’re currently building a buyer profile that will allow you to edit and delete your information, in the meantime, please reach out to us and we can delete your information. 


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