How do I process a refund?

You can issue either partial or full refunds. There are no fees to refund a charge, but the fees from the original charge are not returned.

BigCommerce (for WooCommerce, see below)

To refund a customer, use BigCommerce to refund on a specific order entry. See screenshots below for a step-by-step example.

 

Step 1: Locate the order, and click on the Action "..." button to initiate a refund

Note: Status must be “Awaiting Fulfillment” to process a refund. If you have Cancelled the order, you will need to manually change the status to “Awaiting Fulfillment” before you can refund the order

Screen_Shot_2020-10-01_at_11.06.51_AM.png

Step 2: Enter refund details (entire order or individual items or custom amount)

Screen_Shot_2020-10-01_at_11.07.19_AM.png

Step 3: Select "Refund customer through third party provider", enter reason, and confirm refund

Screen_Shot_2020-10-01_at_11.07.57_AM.png

Step 4: You're all done! The order will show as "Refunded" or "Partially refunded", depending on how much you refunded

Note: Status will change to “Refunded” after you have completed the refund. To prevent order fulfillment for a Cancelled order, you will need to manually change the status to “Cancelled” after refunding

Screen_Shot_2020-10-01_at_11.08.36_AM.png

 

WooCommerce (for BigCommerce, see above)

To refund a customer, use WooCommerce to refund on a specific order entry. See screenshots below for a step-by-step example.

 


Step 1: Locate the order, and click on the “Refund” button to initiate a refund

Screen_Shot_2020-12-09_at_4.08.21_PM.png

Step 2: Enter the refund amounts and reason

Screen_Shot_2020-12-09_at_4.08.31_PM.png

Note: You will see a warning that "this refund will be manually processed by your payment gateway" under the Refund manually button; this is normal and indicates that the refund will be processed by Fast.

Step 3: Click OK on the confirmation pop-up

Screen_Shot_2020-12-09_at_4.08.40_PM.png

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