How do I refund a customer?

To refund a customer, use BigCommerce to refund on a specific order entry. See screenshots below for a step-by-step example.

 

Step 1: Locate the order, and click on the Action "..." button to initiate a refund

Screen_Shot_2020-10-01_at_11.06.51_AM.png

 

Step 2: Enter refund details (entire order or individual items or custom amount)

Screen_Shot_2020-10-01_at_11.07.19_AM.png

 

Step 3: Select "Refund customer through third party provider", enter reason, and confirm refund

Screen_Shot_2020-10-01_at_11.07.57_AM.png

 

Step 4: You're all done! The order will show as "Refunded" or "Partially refunded", depending on how much you refunded

Screen_Shot_2020-10-01_at_11.08.36_AM.png

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