BigCommerce (for WooCommerce, see below)
To refund a customer, use BigCommerce to refund on a specific order entry. See screenshots below for a step-by-step example.
Step 1: Locate the order, and click on the Action "..." button to initiate a refund
Note: Status must be “Awaiting Fulfillment” to process a refund. If you have Cancelled the order, you will need to manually change the status to “Awaiting Fulfillment” before you can refund the order
Step 2: Enter refund details (entire order or individual items or custom amount)
Step 3: Select "Refund customer through third party provider", enter reason, and confirm refund
Step 4: You're all done! The order will show as "Refunded" or "Partially refunded", depending on how much you refunded
Note: Status will change to “Refunded” after you have completed the refund. To prevent order fulfillment for a Cancelled order, you will need to manually change the status to “Cancelled” after refunding
WooCommerce (for BigCommerce, see above)
To refund a customer, use WooCommerce to refund on a specific order entry. See screenshots below for a step-by-step example.
Step 1: Locate the order, and click on the “Refund” button to initiate a refund
Step 2: Enter the refund amounts and reason
Note: You will see a warning that "this refund will be manually processed by your payment gateway" under the Refund manually button; this is normal and indicates that the refund will be processed by Fast.
Step 3: Click OK on the confirmation pop-up