How do I refund a customer?

To refund a customer, use BigCommerce to refund on a specific order entry. See screenshots below for a step-by-step example.


Step 1: Locate the order, and click on the Action "..." button to initiate a refund



Step 2: Enter refund details (entire order or individual items or custom amount)



Step 3: Select "Refund customer through third party provider", enter reason, and confirm refund



Step 4: You're all done! The order will show as "Refunded" or "Partially refunded", depending on how much you refunded


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