Here at Fast, we continuously strive to offer the best experiences for our partners and customers. In an effort to do so, our teams have been gearing up our 2021 Holiday Readiness Program for November (Black Friday and Cyber Monday).
🎁 As part of our Holiday Readiness Program, the Fast Support team has included some helpful FAQs:
- How do I refund a customer?
- How do I export payment data?
- How does Fast handle chargebacks and disputes?
- Why do I have cancelled orders from Fast?
🚀 Our Customer Success team has optimized and streamlined all customer support processes to ensure you're properly supported and receive a prompt response, if issues arise.
💪 Our Engineering team is prioritizing efforts to keep our system stable and reliable to provide the best user experience during the annual traffic peak.
📧 If you'd like to speak with a member of our Support team, you can reach us via our contact form here, logging into your seller dashboard and starting a chat, or by emailing us at firstname.lastname@example.org.
⏰ Our support hours are 9AM-5PM, Monday - Sunday for the following regions: US, UK and ANZ.