Seller

Customer Experience

• What happens when a customer clicks Fast Checkout?
• When does the customer's card get charged?
• What if a customer wants to purchase multiple products?
• Does a customer need to login before purchasing?
• How does Fast handle promo codes?
• How does a customer add new payment details?

Account

• How do I add multiple accounts on my business account?
• Where can I view the orders placed with Fast?

Payments

• How will I get paid?
• Will Fast become my payment gateway?
• What will happen to my existing payment gateway?
• Where can I find pricing information?
• My country isn't in your Sellers pricing list
• Does Fast support delayed captures?

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Refunds & Returns

• How do I refund a customer?
• How do refunds work?
• How much do disputes cost?
• Are my customers credited back fees for returns?

Cancelled Orders

• How does Fast handle cancelled orders?

Shipping

• How does Fast handle minimum shipping thresholds?
• What shipping options are available? Where does a user select shipping options?

Installation & Integrations

• I'm having trouble installing Fast on my site.
• Can we test Fast on the BigCommerce SandBox site?
• Can a Fast account integrate with an existing user's BigCommerce login?
• What if a merchant has multiple BigCommerce stores?
• Can we white label or use our logo on your checkout?
• What if I don’t use BigCommerce as my e-Commerce platform?

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Other

• I'd like to speak to someone
• How does Fast track the customer checkout journey?
• How many currencies does Fast support?
• How many languages does Fast Support?
• How many countries does Fast support?
• Does Fast increase site loading time?

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