Seller

Refunds & Returns

• When a refund is processed for a foreign currency, how does Fast process it?
• How do I refund a customer?
• How do refunds work?
• How much do disputes cost?
• Are my customers credited back fees for returns?

Account

• Which countries are supported by Fast?
• How can I toggle back and forth between Seller and Buyer Dashboards?
• How do I add multiple accounts on my business account?
• Where can I view the orders placed with Fast?

Payments

• How will I get paid?
• How do I export payment data?
• Will Fast become my payment gateway?
• What will happen to my existing payment gateway?
• Where can I find pricing information?
• How does Fast handle store credit?

See all 9 articles

Customer Experience

• What happens when a customer clicks Fast Checkout?
• When does the customer's card get charged?
• What if a customer wants to purchase multiple products?
• Does a customer need to login before purchasing?
• How does Fast handle promo codes?
• How does a customer add new payment details?

Cancelled Orders

• Why do I have cancelled orders from Fast?

Shipping

• How does Fast handle minimum shipping thresholds?
• What shipping options are available? Where does a user select shipping options?

Installation & Integrations

• Can I onboard with a UK-registered business but a U.S. based bank account?
• Can my bank account be in Hong Kong but accept EUR as currency?
• Why am I getting an error during the onboarding process?
• Where can I add Fast Checkout/Login to my site?
• I'm having trouble installing Fast on my site.
• Will Fast impact my conversions?

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Other

• I'd like to speak to someone
• How does Fast track the customer checkout journey?
• How many currencies does Fast support?
• How many languages does Fast Support?
• How many countries does Fast support?
• Does Fast increase site loading time?

See all 7 articles